AI Chatbot
Conversational assistant using artificial intelligence to understand and respond to user questions in natural language.
Conversational assistant using artificial intelligence to understand and respond to user questions in natural language.
Définition détaillée
An AI chatbot is a program that simulates human conversation through text or voice. Unlike rule-based chatbots (decision trees), modern AI chatbots use LLMs to understand user intent, maintain conversation context, and generate natural, relevant responses. They can be enhanced with RAG to answer from a knowledge base, and integrated via API to information systems (CRM, ERP, ticketing).
Cas d'usage
24/7 customer support chatbot: customers ask questions in natural language, the chatbot consults the knowledge base via RAG and provides a precise sourced answer. Complex cases are escalated to humans.
Termes associés
Questions fréquentes
What's the typical resolution rate of an AI chatbot?
With good RAG, an AI chatbot can resolve 60% to 80% of requests without human intervention. This rate increases with fine-tuning and continuous learning.
Can an AI chatbot be deployed on WhatsApp or Messenger?
Yes, modern AI chatbots easily integrate with messaging APIs (WhatsApp Business API, Messenger, Telegram, Slack) for multi-channel deployment.