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  3. Ai Phone Agent
Service

AI Telephony and Voice Assistants

Use AI to handle and automate certain voice interactions: phone reception, qualification, information transmission.

Voice assistantVoice AIVoice agentPhone receptionQualification
Describe my needContact us
The problem

Simple calls that mobilise the team

Many calls received by a company are predictable: book an appointment, ask for opening hours, confirm information, forward a request.

Yet:

  • each call interrupts someone working;
  • calls arrive outside business hours and remain unanswered;
  • the same questions receive the same answers dozens of times a day;
  • badly forwarded requests get lost between departments.

A voice AI assistant can take on part of these exchanges — with clear rules and a handover to a human when necessary.

Simple explanation

What is a voice AI assistant, simply

A voice AI assistant is a system that answers a call, understands a spoken request, and acts:

  • it provides information: opening hours, availability, answers to frequent questions;
  • it qualifies the request: who is calling, why, how urgent;
  • it forwards a request to a system: appointment booking, request creation, summary email;
  • it transfers to a human when the situation requires it.

Speech synthesis (generated voice) and speech recognition (understanding spoken words) are the technologies that make this possible. The Lab's work on multilingual speech synthesis and the phone assistant document these capabilities.

What Technea delivers

Automated and controlled voice interactions

Technea designs:

  • voice assistants: call scenarios, request understanding, answers;
  • voice agents: chained steps (question → verification → action);
  • automated phone reception: routing the caller to the right service;
  • qualification: collecting useful information before human handling;
  • information transmission: the call result arrives in your system (request, appointment, notification).

Each scenario includes a handover to a human: the assistant does not replace your team, it relieves it of simple calls.

Use cases

Concrete examples

  • Appointment booking: the caller chooses a slot, the appointment is recorded.
  • Frequent questions: opening hours, location, conditions — immediate answers.
  • Request qualification: the call arrives at the right service with the right context.
  • Reminders and confirmations: an outbound voice flow to confirm an appointment.
  • First-level support: identifying the problem before transferring to a technician.
The method

How a voice assistant is set up

1. Call analysis: which requests, which frequencies, which scenarios. 2. Scenario design: dialogues, answers, transfer rules. 3. Voice tuning: understanding and synthesis adapted to the language. 4. Testing: real calls, scenario adjustments. 5. Monitoring: call statistics, success rates, continuous improvement.

The benefits

What it changes

  • simple calls handled automatically, at any time;
  • a team focused on calls that require a human;
  • qualified requests: the right context arrives with the call;
  • no lost calls: outside hours, the assistant takes over;
  • traceability: every call is recorded and consultable.
FAQ

Frequently asked questions

It handles simple, repetitive calls. Complex situations, emergencies and sensitive requests are transferred to a human, according to rules defined together.
Yes. The assistant introduces itself as such: transparency is part of the scenario design.
Technea's work covers several languages, including French, English, German and Italian. Languages are defined according to your need.
The call result (request, appointment, summary) is transmitted to your system: email, notification, record — according to your organisation.
Yes. Calls are recorded and consultable for quality monitoring and scenario improvement.
Not necessarily. The integration is studied with your operator and your existing telephony infrastructure.

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Passer à l'action

Automate part of your calls?

Describe your typical calls: we identify what can be automated.

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